Welcome new customer! Find information on how this site works here; Welcome
Here you will find lots products for your pet, all with great discounts on the recommended retail price. All products are available for next day delivery to the surgery if ordered Monday to Friday before 5.30pm.

If you are interested in buying a product that is not available on the store please just contact the surgery and we will do our best to get it added for you. We hope you enjoy using this service, if you have any trouble ordering or have any questions please do just let us know!
Buying through our Online Store is simple, just select your product via the menu or use the search facility to enter part of the product name. When you have found your product just click "Add to Basket". When you have added everything you wish to purchase click on "Checkout" and follow the instructions through to payment.

Remember you can select to repeat an order at a regular interval to save you time on future purchases and no card details are kept on the store. You will need to register just once to use this store, your details will not be passed to any third parties. Payment is via a secure payment gateway, so you can shop safely and keep your pet happy!
Some items available on the store may be prescription only items, they will need to be approved by the vet before you can fully purchase them. You will be notified if an item you are buying is a prescription item at checkout.

Once the vet approves this, you will get an email confirming that you can continue with your purchase. You can check your account for updates under the Prescriptions tab after you have completed the checkout process
Welcome to blackheathvets Online Shop


Deliveries to our clinic arrive at 1pm - if possible please ring before coming to collect your order to check it has arrived on time

Orders must be received by email before 4pm week days for next day delivery.  Orders sent on Friday/Saturday or Sunday will be delivered to our clinic beginning of the following week.
Please note that all orders are to be collected from our Surgery.
In the unlikely event that you are dissatisfied with any of the food or products purchased through our website please contact us at the surgery :
By phone : 020 8858 5151
By email : blackheathvet@ntlworld.com
Any guaranteed products such as Hills Science Plan need to be accompanied with a receipt for return.